FAQs

What materials are used in Eleven Eleven Jewellery?   Our jewellery is handcrafted using exclusively recycled metals, 9ct yellow gold, sterling silver, combined with natural gemstones. 

Are only natural stones used in Eleven Eleven Jewellery?   Yes, we exclusively use natural stones, which have been carefully selected for their beauty, colour and meaningful properties. 

Can a one-of-a-kind ring be resized?   Unfortunately, one-of-a-kind rings cannot be resized due to their unique design. Unless there is an option on the product listing.  However, you can request a similar ring to be made in your custom size. Please get in touch with us on our contact page to explore your options!

How long will it take to receive my jewellery?  Each piece is individually handcrafted with care. Standard listed pieces on the website are dispatched within approximately 10–14 days, while custom orders may take around 2–3 weeks. If you need your order sooner, please contact us and we’ll do our best to accommodate your request.

Is the jewellery hallmarked?

Yes, ever piece of jewellery is hallmarked with the full Uk assay hallmarks.